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FAQ

If Not Answered Here, Contact us With any Questions at eusupport@we-wood.com

WHAT ARE YOUR HOURS?

You can reach us Monday thru Friday 9:00-18:00 via email (eusupport@we-wood.com) or phone ( +39 0573 803965).

What forms of payment do you accept?

We accept credit card and paypal.

How long does it take to receive my order?

Please check out the shipping section of our website ...Shipping

Do you ship internationally?

Yes. Please be advised that international orders can take several weeks for delivery, depending on the mail system of the receiving country. Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to WeWOOD because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be refunded. Shipping

Can i return or exchange my WeWOOD?

If you have any problem, please refer to our global warranty. If your wewood is no longer under warranty send an email to eusupport@we-wood.com

Will the watch fit me?

Yes - one size fits all! The band is just over 8 inches (220 mm) long and can be adjusted down to 6 3/4 inches (172 mm) short by removing links.

How does the watch look on a small wrist?

GREAT >>>
(Image) How does the watch look on a small wrist

What are the dimensions of the watch?

BAND
DATE:  220 mm  (8  3/4")
JUPITER: 210 mm (8  1/4")

FACE (including wood frame / bezel)
DATE: 42 mm (1  9/16 ") 12,7 mm (1/2")
JUPITER: 48 mm (1  7/8 ") X 42 mm (1  9/16"), e lo spessore è di 19 mm (3/4")

HOW DO I OPEN THE CLASP OF MY WEWOOD WATCH?

WATCH AN INSTRUCTIONAL VIDEO

How do i adjust the band to fit my wrist?

Remove links until desired size:

DATE: loosen SCREW with a screw driver or flat head and pull it out with a tweezer or your fingertips to remove link. If necessary, give the screw a push with the end of a paperclip to remove it from the link. KEEP screws to put clasp back on the band.

***Instructions on how to adjust the links of the DATE with the new PIN SCREW!***

WATCH AN INSTRUCTIONAL VIDEO

HOW DO I ADJUST THE JUPITER BAND TO FIT MY WRIST

JUPITER: first, look at each end of the PIN to determine which drill hole is smaller. Push PIN with metal tool through the SMALL end to remove link. KEEP pins to put clasp back on the band.

WATCH AN INSTRUCTIONAL VIDEO

*PLEASE NOTE: WEWOOD DATE ORDERS DO NOT INCLUDE SCREW DRIVER. THEY ARE AVAILABLE AT HARDWARE STORES, OR YOUR WATCH CAN BE CUSTOMIZED AT ANY JEWELRY OR WATCH SHOP.

**JUPITER ORDERS DO INCLUDE SPECIALIZED TOOLS FOR LINK ADJUSTMENT

DATE: Loosen SCREW and pull it out with a tweezer or your fingertips to remove link. If necessary, give the screw a push with the end of a paperclip to remove it from the link. KEEP screws to put clasp back on the band.

Is WeWOOD water resistant?

No, but you can consider it splash-proof ;) It does just fine in the rain or in the kitchen, even on the beach, but please don't take WeWOOD swimming! Like any natural wood, the wood slightly expands when getting wet, and this makes the flexibility of the links less supple. Generally, the wood fully recovers when dry.

Can i replace the battery?

Yes, you can replace the battery at any jewelry or watch shop.

WATCH AN INSTRUCTIONAL VIDEO FOR THE DATE

WATCH AN INSTRUCTIONAL VIDEO FOR THE JUPITER

How much does the watch weigh?

Feather-light WeWood weighs in at a mere 1.5 ounces (42 grams) - you barely notice it's on your arm.

What is the WeWOOD warranty?

WeWOOD offers 24 months limited warranty on manufacturer defects.

What is the WeWOOD special warranty?

To be sure that our customers are satisfied with their puchase, we provide a special care program that covers the first 15 days after puchase. This includes ANY KIND of defect or damage caused by normal use. Please refer to the warranty sheet in the original package.

What does hypoallergenic mean?

A hypoallergenic product is defined as the result of a formula that minimizes the risk of allergies. It does' t have preservatives, dyes, alcohol, or nickel derivatives. Hypoallergenic does not mean anti-allergy: allergies in fact, are unique for each body and can occur for any type of product.

What if i am allergic to metal?

Although our watches are predominantly wood, the clasp of the watches is in metal and is in contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.

What should i know about wood allergies?

A hypoallergenic product minimizes the risk of allergies. It does' t have preservatives, dyes, alcohol, or nickel derivatives. Hypoallergenic does not mean anti-allergy. Allergies in fact, are unique for each body and can occur from any type of product.
To learn more about wood allergies, please click here.

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